Delivery, Returns & Payment
Delivery
Orders are dispatched on Monday - Friday, excluding Bank Holidays.
If you are likely to be out when the delivery is made, please put instructions on the checkout page as to where it can be safely left.
Orders will be dispatched within 2 working days unless you are notified otherwise. You will receive an email when your order has been dispatched.
Overseas customers, please ensure you select the correct shipping rate. Orders will not be dispatched unless the correct amount has been paid. Any orders that have insufficient postage and are subsequently refunded will be charged a £1.00 administration fee.
Overseas orders are posted by Royal Mail International Tracked service.
You can check on the delivery charge when you view your shopping basket and in the checkout area (postage prices are worked out on the vat inclusive totals).
UK delivery costs - £4.95 (£4.12 ex VAT)
Europe and Rest of The World
| Total Order Value | European airmail | World airmail |
|---|---|---|
| Up to £100.00 | £8.50 | £12.00 |
| Over £100.00 | £10.00 | £15.00 |
If you would like to give instruction on where to leave the parcel if you are out, please complete the special instructions box at the checkout page. Or, we can deliver to a business address.
*There may be times when the delivery schedule may be longer, details will be posted on the website homepage.
Out of Stock Items
On the rare occasion that your chosen items are out stock we will contact you and advise you of the expected delivery date or offer you an alternative or refund.
Returns, Refunds & Exchange Policy
We aim to provide quality products and a first class service. However, if for any reason you wish to return or exchange anything you have bought from us we will refund or exchange your order, provided goods are returned to us in a re-saleable condition within 28 days of receipt of your order.
What do you need to do to return an item for refund or exchange?
Please send items back to us in a re-saleable condition within 14 days of receipt, together with your name, your order number and instructions as to whether you wish to exchange your item or receive a refund.
To make this process easier, please complete our returns form sent with the parcel. Please return both the items and a completed returns form to:
Adaptawear, Unit B, The Courtyard, Tewkesbury Business Park, Tewkesbury, GL20 8GD
We recommend that you post any items back to us using Registered Royal Mail or a similar service (so if your parcel goes missing in the post, you have evidence of returning it to us).
You are responsible for paying the returns postage. However, if you wish to exchange the item, we will pay for the postage for the new items.
Any refunds will be credited to your original method of payment within 5 working days of us receiving them back.
Note - If goods are not returned to us in a fully re-saleable condition (i.e. the items have not been worn and in the original packaging), we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount.
Your UK statutory rights are not affected by our Exchanges and Returns Policy.
Returning Overseas Orders (excluding from the EU)
If you are returning an order for a refund or exchange, it is important that you write 'RETURNED GOODS' on the customs declaration form.
Faulty or Goods Damaged in Transit
If you find the goods to be faulty or to have been damaged in transit, please report it to us within 14 working days of receipt. Please return the goods with the original packaging and all the documentation and paperwork. Once we receive the goods we will either send you a replacement or a full refund to your original payment method and reimburse your reasonable return carriage costs.
Payment and Personal Data Security
All payments are taken by Adaptawear and we do not store any credit or debit card details. Personal details are encrypted during transmission and stored and used strictly in accordance with the Company's Data Protection Policy and will not be passed to any third party without your explicit permission.
We accept major Credit/Debit cards and Paypal.